Privacy policy

This Privacy Policy describes how NOSTALGYA (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nostalgya.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. 

 

Changes to This Privacy Policy 

 We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law. 

 

How We Collect and Use Your Personal Information 

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. 

 In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. 

 

What Personal Information We Collect 

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. 

 

Information We Collect Directly from You  

  • Contact details; including your name, address, phone number, and email. 

  • Order information; including your name, billing address, shipping address, payment confirmation, email address, and phone number. 

  • Account information; including your username, password, security questions and other information used for account security purposes. 

  • Customer support information; including the information you choose to include in communications with us, for example, when sending a message through the Services. 

 Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. 

 

Information We Collect about Your Usage 

We may also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. 

 

Information We Obtain from Third Parties 

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: 

  • Companies who support our Site and Services, such as Shopify. 

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you. 

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. 

 Any information we obtain from third parties will be treated in accordance with this Privacy Policy.  

 

How We Use Your Personal Information 

  • Providing Products and Services. We use your personal information to provide the Services and perform our contract with you, processing payments, fulfilling orders, managing your account, sending transaction related notices, arranging shipping, and handling returns/exchanges. 

  • Marketing and Advertising. We may use your personal information to send marketing communications (email, text, or mail) and to personalize ads on our Site and other websites. 

  • Security and Fraud Prevention. We use your personal information to detect, investigate, and help prevent fraud or other harmful activity. Keep your login details secure and contact us if you suspect unauthorized access. 

  • Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services, based on our legitimate interests in operating and strengthening our relationship with you. 

 

Cookies 

We use cookies on our website, including cookies set by Shopify. For details about Shopify cookies, see https://www.shopify.com/legal/cookies. 

Cookies help us run and improve our website and services—for example, by remembering your preferences, understanding how people use the site, and improving performance. We (and approved third parties) may also use cookies to personalize content and advertising on our site and other websites. 

 

How We Disclose Personal Information 

In certain circumstances, we may disclose your personal information to third parties to provide the Services, for legitimate business purposes, or as required by law, including to: 

  • Service providers who perform services on our behalf (e.g., IT, payments, analytics, customer support, cloud storage, fulfillment, and shipping). 

  • Business and marketing partners to provide services and advertise to you (subject to their own privacy notices). 

  • Third parties you authorize, such as for shipping or via social media/log-in integrations. 

  • Affiliates within our corporate group for business operations. 

  • Authorities or other parties in connection with transactions (e.g., merger or bankruptcy), legal compliance, enforcing terms, or protecting rights and safety. 

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you 

 

Children’s Data  

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. 

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age. 

 

Security and Retention of Your Information 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us. 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. 

 

Your Rights 

Depending on where you live, you may have certain rights over your personal information. These rights may be limited, and we may not be able to fulfill every request where the law allows. 

You may be able to request access to the personal information we hold about you, ask us to correct or delete it, get a copy of it, or ask us to stop or limit how we use it. If we use your information based on your consent, you may withdraw that consent. If we deny your request, you may appeal by replying to our denial. 

We may send you promotional emails, but you can unsubscribe at any time using the link in our emails. Even if you unsubscribe, we may still send non-promotional messages, such as order or account updates. 

You can exercise your rights through our Site where available, or by contacting us using the details below. We won’t discriminate against you for exercising your rights. To protect your information, we may need to verify your identity (for example, by confirming your email or account details). In some places, you can also use an authorized agent to submit requests for you. If an agent submits a request, we may require proof that you authorized them and may still need to verify your identity. We will respond within the time required by law.

 

Complaints 

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. 

 

International Users 

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries. 

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection. 

 

Contact 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email at care@nostalgya.com.